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FREQUENTLY ASKED QUESTIONS

Shipping
  • All products are made to order to your specific size.  We strive to have your order shipped within 0-1 business days from the time your order is placed.  
  • We use the United States Postal Service for both domestic and international shipping
  • For Domestic orders we offer three shipping options: Standard, Priority Mail and Priority Mail Express
    • Standard Shipping 3-5 day delivery times​
    • ​Priority Mail 1-3 business day delivery times​
    • Priority Mail Express 1-2 business days delivery times​​
    • Visit usps.com for an estimate of shipping times based on your zip code.  All packages are shipped from zip code 53022 
  • For International Orders we use Priority Mail International
    • Shipping times will vary but is estimated to be 6-10 business days.​
    • Buyer is responsible for all customs, duties and additional fees charged by the country of origin.
  • All Buyers will receive a tracking number via email once their item has shipped no matter which shipping method is chosen.
  • If a package is lost or stolen, please contact us immediately.
Return Policy
  • We will happily refund your money if you are not satisfied with your purchase in any way within 30 days from the purchase date.  Refunds will be issued once the product is returned and received by Soul Sisters Designs.  The buyer is responsible for return shipping expenses.  
  • If a bracelet or necklace breaks, we will happily remake or repair the item free of charge for the first 90 days, as long as all the components to remake the design are returned.  We reserve the right to recoup any expense incurred to remake the damaged product when returned without all the original components.  The buyer is required to pay for outgoing shipping of the remade item.
  •  If the product breaks as a result of our error or was damaged during production or shipping we will accept full responsibility and will issue a full refund or remake the piece.  We do our best to ensure every product that leaves our door is handcrafted to perfection and do not expect to have any returns due to quality!  Overall our mission is to transform and uplift spirits while introducing the power of healing crystals to others and we promise to work with all of our customers to leave them satisfied!
  • Exchanges- We are happy to exchange any item ordered that don't fit perfectly!  Buyer should ship the item needing the size adjustment to us at Soul Sisters Designs W156N11844 Pilgirm Road Germantown, WI 53022 and we will promptly remake the item to the correct size and ship it back.  Buyer is responsible for all shipping expenses occurred.
  • RETURN ADDRESS:
Soul Sisters Designs ​
W156N11844 Pilgrim Road
Germantown, WI 53022
Sizing & Fit
  • Most bracelets and necklaces are available in multiple lengths and sizes to ensure you receive the best fit.  
  • The Necklace Length Guide pictured on the product pages are to be used as a guide only and are not intended to imply the length reflected on the guide will be the necklaces’ length on you, as each person's individual body type will determine the actual length.
  • For Bracelet sizing, please see the photo below:
Bracelet Size Guide by Soul Sisters Designs
If you have any questions please feel free to reach out to us.  
Email: info@soulsistersdesigns.com or Call/Text: 414-737-0477
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